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Processes
Backstage
N1-N2 Process Mapping
Describe the primary and secondary processes of the service.
Document Review & Master List
Review all existing documentation. Create a list where all the processes are listed, like a table of contents.
Service Blueprint
(as is)
The underlying service delivery system behind the customer journey. It consists of several layers that help to describe the customer experience and the backstage infrastructure, actions, and processes.
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