Diagnose
TANGIBLES
Spaces
Ambiance Sensory Analysis
Analyzing the design of the space and objects to see if it is inclusive and accessible for people with different abilities and needs, ensuring it complies with accessibility standards.
Objects
Accessibility Analysis
Analyzing the design of the space and objects to see if it is inclusive and accessible for people with different abilities and needs, ensuring it complies with accessibility standards.
Object Analysis
Used to evaluate the current design of existing artifacts, identifying what things should be Added, Maintained, Improved, Transformed, or Eliminated.
Ergonomics Analysis
Evaluate the adaptability and comfort of the design elements, ensuring that the things are functional and ergonomic.
TOUCHPOINTS
Digital
Digital Touchpoint Analysis
Evaluating the digital touchpoints to add, maintain, improve, transform, or eliminate elements.
Physical
Physical Touchpoint Analysis
Evaluation of the physical touchpoints to Add, Maintain, Improve, Transform, or Eliminate elements.
Processes
Backstage
Analyze and categorize service processes by identifying what to Add, Maintain, Modify, Transform, or Eliminate.
Process Diagnosis
Result
To analyze findings from research by identifying key insights, pinpointing problems in the service, and uncovering opportunities for improvement. This framework helps prioritize actions
